Refund policy

Refund & Returns Policy

At Abloom, each arrangement is prepared fresh to order using premium seasonal blooms. Due to the perishable nature of flowers, our refund and return policy is outlined below.

Perishable Products

Fresh flowers are highly perishable and time-sensitive. For this reason:

All orders are final once placed
We do not offer refunds for change of mind
We do not accept returns of fresh flower arrangements
We do not offer 100% refunds for minor natural variations

By placing an order with Abloom, you acknowledge and accept these terms.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If your order arrives:

significantly damaged
materially different from what was ordered
or fails to meet acceptable quality standards

please contact us within the required timeframe so we can review the issue.

Where a genuine fault is confirmed, Abloom will provide an appropriate remedy which may include:

replacement arrangement
partial refund
or store credit

at our discretion and in accordance with ACL obligations.

Reporting an Issue

If there is a concern with your order, you must:

Notify us within 24 hours of delivery or pickup
Provide clear photos of the full arrangement and any affected stems
Include your order number

📧 Contact: hello@abloom.au

Claims made outside this timeframe may not be accepted due to the perishable nature of flowers.

Natural Variations

Flowers are natural products and each arrangement is uniquely handcrafted.

The following are not considered faults:

slight variations in bloom size or openness
seasonal colour tone differences
petal texturing from reflexing
minor bruising on delicate or light-coloured roses
natural wilting of outer guard petals
substitutions of equal or greater value when specific flowers are unavailable

Abloom always designs in our signature modern luxe style while maintaining overall value and aesthetic.

Delivery Conditions

Once flowers have been successfully delivered to the nominated address:

responsibility passes to the recipient
we are not liable for damage due to heat, weather exposure, or incorrect recipient handling
we are not responsible for incorrect addresses supplied at checkout

If redelivery is required due to incorrect information or failed delivery, additional fees may apply.

Order Changes & Cancellations

As all arrangements are prepared fresh to order: