Delivery & Pick-up Information

Abloom delivers modern luxury flowers across Melbourne Metro, Monday to Saturday.

Order before 11am for same-day delivery or studio pickup, subject to availability.

Studio Pickup

Pickup is available from our private studio in Truganina, VIC 3029 during business hours and by appointment only.

We’ll send the exact address by text or email once your order is ready. Please arrive within your selected pickup window.

Missed or abandoned pickups are not eligible for a refund.

Delivery Times

Deliveries are completed as part of our daily route, so exact arrival times cannot be guaranteed.

Monday–Friday: 11am–5pm
Saturday: 10am–4pm

Priority / Specific-Timed Delivery between 8am-11am and 5pm-8pm may be available for an additional fee. Leave a note at checkout or contact us to confirm availability.

We recommend ordering early for weekends and peak occasions as we may cut-off orders early once maximum capacity has been reached.

Delivery Fees

Delivery fees are based on the distance from our Truganina studio and are calculated automatically at checkout. Fees start from $15 and vary by suburb.

Recipient Availability

Please ensure the recipient is available to receive their flowers. Our driver may call or text the recipient if needed to complete the delivery.

If no one is available, flowers may be left in a safe, secure and shaded location. If there is nowhere suitable to leave them, redelivery or collection may need to be arranged at an additional cost.

Abloom is not responsible for theft or damage occurring after a safe delivery has been completed, except where required under Australian Consumer Law.

Apartments, Businesses and Hospitals

Please provide all relevant unit numbers, access instructions, business hours and reception details when ordering.

Deliveries to apartments, workplaces, schools and hospitals may be left with reception, concierge or an authorised staff member. Please confirm that the location accepts flower deliveries before ordering.

Incorrect Addresses

Please carefully check all delivery information at checkout.

If an incorrect or incomplete address causes a failed delivery, an additional redelivery fee may apply.

Weather and Safety

Delivery times may be adjusted during extreme heat, severe weather or unsafe driving conditions to protect our team and the quality of your flowers.

Changes and Cancellations

Delivery changes must be requested at least six hours before your delivery window.

Orders that have already been prepared or dispatched cannot be cancelled or refunded for change of mind. This does not affect your rights under Australian Consumer Law.

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