FAQ

Once your order is placed, it is automatically confirmed and scheduled for creation. Due to high order volume, we’re unable to manually confirm each order. Need to update anything? Contact us within 24 hours via chat. Inspiration photos act as a style guide, not an exact replica.

We offer next-day delivery for orders placed by 10PM the night before.

Sunday is exception to next-day delivery and all Sunday orders cut-off in Saturday 7:00 AM.

For same-day delivery or event florals, please get in touch — the earlier you order, the more likely we can accomodate your special requests.

We currently offer delivery within set delivery windows rather than exact times. If you have a special request, you’re welcome to leave a note at checkout and we will do our best to accommodate, though it is not guaranteed.

Deliveries typically occur between 9AM – 6PM.

You will receive a message once your blooms are on the way. Delivery times vary depending on your location & traffic.

If you need your blooms to arrive by a specific time (e.g., before 12PM), please mention it in the Order Notes section.
Please note delivery service on Sunday will incur surcharge.

During busy periods (especially Valentine’s Day and Mother’s Day), we may close orders early once capacity is reached. We recommend ordering early to secure your spot.

Yes! We love working on events and corporate florals. Please contact us via our enquiry form for a custom quote.

For custom requests, please contact us before ordering. We will do our best to accommodate depending on availability and lead time.

We deliver across Melbourne metropolitan areas. Delivery fees are calculated at checkout based on distance from our studio.

Yes! Pickup is available from Derrimut, VIC. Once your order is ready, you will receive collection instructions via email.

If no one is home, your flowers will be left in a safe, shaded spot at the property.

If this isn’t possible due, the flowers will be returned to our studio and redelivery may incur an additional fee.

Yes! However, please ensure all delivery details are correct (including ward, department, or business name). We are not responsible for delays due to incomplete information.

To send flowers to a hospital, first verify the facility's specific delivery and flower type policies, as many restrict flowers in areas like the ICU, emergency, or certain specialty wards.

Address changes must be requested as soon as possible. While we will try to help, changes cannot be guaranteed once your order is prepared or dispatched.

With proper care, most arrangements last 3–7 days or longer. Longevity varies by flower type and environment.

Each arrangement is uniquely handmade and may vary slightly depending on seasonal availability.

Our photos represent the overall style and colour palette you can expect.

If a specific bloom is unavailable, we may substitute with a similar premium flower of equal or greater value while preserving the colour palette and style.

At Abloom, we use extremely fresh premium roses and reflex them into our signature open style. When roses are very fresh, the outer petals can naturally show texturing or firm curling. Light bruising may also be more visible on pale varieties. These are natural characteristics and not signs of poor quality.

Some flowers can be toxic to pets. If you require a pet-safe arrangement, please contact us prior to ordering and we will happily recommend suitable options.

For best results:

Trim stems at a 45° angle before placing in water
Use a clean vase with fresh water
Change water every 1–2 days
Keep flowers away from direct sun and heat
Remove any wilted blooms promptly

We recommend to place flowers in vase within a few hours of receiving, where possible.

Due to the perishable nature of fresh flowers and the made-to-order process at Abloom, all orders are final once placed. We are unable to offer cancellations, refunds, or change-of-mind returns.

If you need to make a minor adjustment (such as a card message or delivery note), please contact us as soon as possible. While we will always try to assist, changes cannot be guaranteed once your order has entered preparation or dispatch.

Your happiness matters to us. If there is an issue with your order, please contact us within 24 hours of delivery with clear photos.

We will review the photos, and where appropriate, we will provide a replacement or alternative solution.

Due to the perishable nature of fresh flowers and our made-to-order process, Abloom does not offer 100% refunds for change of mind or minor natural variations.

Where a genuine quality concern is verified, remedies are assessed on a case-by-case basis and may include a partial refund, store credit, or replacement at our discretion.

No, flowers are natural products. Variations in bloom size, petal texture, reflexing appearance, tone, or minor bruising (particularly in reflexed or light-coloured roses) are normal characteristics and not considered quality faults.

The fastest way to reach us is via the chat textbox on the bottom-right icon of this page.

Feel free to email or Instagram DM. We aim to respond as quickly as possible during business hours.

E: hello@abloom.au

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